I take great pride in producing only the best quality prints and I'm confident that you will be delighted with your fine art print order.
For this reason, you can order confidently knowing I offer a 30 Day, 100% Money Back Guarantee.
Please contact me should you have any questions or experience any problems and I will do my utmost to resolve any problem to your satisfaction.
All print orders are for custom, made to measure, on-demand photographic fine art prints. Once payment is received, the right to cancellation under the Consumer Protection (Distance Selling) Regulations does not apply.
Requesting a Replacement or Refund
If contacted within 30 days of the original order date, I will either replace or refund any print that is deemed unsatisfactory by the customer; except in cases where I have advised at the time of order that the print is best printed at a specific size or if you have not calibrated your monitor (see below) before payment. All prints must be sent back to me in their original state and packaging.
Please note that I follow a strict process for qualifying whether an image is available for sale in my Open Editions Collection - this includes calibrating my monitor, carefully using post-processing software to ensure the best print quality and printing proofs to verify quality (i.e. what you see is what you get). I will always advise that you calibrate your own monitor by reducing or increasing brightness prior to payment as this will help avoid any satisfaction issues.
Instructions For Calibrating Your Monitor
Adjust the brightness of your screen so that you can see the progression of the darker bars and numbers. It's important not to set your contrast and brightness too high or low as you will find the darker bars will blend together. You need to see each bar as being slightly different to it's neighbour. Once you do this then review the image that you would like to purchase again to confirm that you are happy before proceeding with payment.
Instructions For Damaged Prints
If a print is damaged during shipment, please contact me so that I can make the appropriate arrangements to have the damaged prints replaced or refunded. To expedite the process please take some photos of the damaged prints or packaging. These photos will be used for submitting an appropriate claim to the shipping carrier as well as for my own internal use.